Privacy Policy

How Synth Explorer collects, uses, and protects personal information.

Last updated: May 13, 2026

This Privacy Policy explains how Synth Explorer collects, uses, stores, and shares personal information when you visit the website, create an account, use the application, or purchase paid access.

1. Scope

This Privacy Policy applies to Synth Explorer, including the public website, login flow, account system, pricing flow, and related application features.

It applies to information we collect from:

• website visitors
• people who create or use a Synth Explorer account
• customers who purchase paid access
• people who contact us for support or other inquiries

2. Information we collect

Account and identity information

When you create an account or sign in, we may collect:

• your email address
• account identifiers associated with our authentication provider
• information needed to create or maintain your account profile and entitlement status

Billing and transaction information

If you purchase paid access, we may collect or receive:

• billing email and transaction identifiers
• purchase status, payment status, and product entitlement information
• limited billing details made available by our payment processor

Payment card details are processed by our payment processor and are not stored directly on our servers.

Product and usage information

When you use Synth Explorer, we may collect or store:

• account settings and app preferences
• library metadata, backups, or related content you choose to save through the Service
• diagnostic or operational data needed to keep the Service functioning
• logs relating to sign-in, requests, errors, abuse prevention, or security monitoring

Some synth program data and library data may also be stored locally in your browser or on your device, depending on the feature you use.

Device, browser, and technical information

We may collect technical information such as:

• IP address
• browser type and version
• operating system
• referring pages or routes
• timestamps and request metadata

Communications

If you contact us, we may keep your messages and related contact details so we can respond and maintain support history.

3. How we use information

We use personal information to:

• create and secure user accounts
• authenticate users by email or invite link
• provide free and paid access to the Service
• process purchases and activate paid entitlements
• operate backups, account features, and related product functionality
• maintain, secure, debug, and improve the Service
• respond to support requests and user communications
• detect fraud, abuse, unauthorized access, or misuse
• comply with legal obligations and enforce our terms

4. How information is stored

Synth Explorer uses third-party infrastructure and service providers to operate the Service, including providers used for authentication, hosting, storage, analytics, and billing.

Depending on the feature, your information may be stored:

• in browser-based local storage or IndexedDB on your device
• in our hosted application infrastructure
• with our authentication provider
• with our payment processor
• in backups or logs retained for operational and security purposes

5. When we share information

We do not sell your personal information.

We may share information in the following limited circumstances:

• with service providers who help us operate the Service, such as hosting, authentication, storage, and payment providers
• when you direct the Service to perform an action that requires a third-party provider
• when disclosure is reasonably necessary to investigate fraud, abuse, or security incidents
• when required by law, legal process, or governmental request
• in connection with a business transfer such as a merger, acquisition, or asset sale

6. Third-party services

Synth Explorer relies on third-party services, which may have their own privacy practices and terms. These may include:

• Supabase for authentication and account-related infrastructure
• Stripe for payment processing and checkout

Your use of those services through Synth Explorer may also be subject to their policies.

7. Data retention

We retain personal information for as long as reasonably necessary to provide the Service, maintain account records, complete transactions, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of data, how it is used, and whether the data is stored in browser-local storage, backups, logs, or third-party systems.

8. Your choices and rights

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.

You may also be able to:

• update your account information
• remove browser-stored data by clearing local browser storage
• stop using the Service at any time

Some requests may be limited where we need to retain information for security, legal compliance, fraud prevention, transaction records, or legitimate operational purposes.

9. Security

We use reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping access to your email account, browser sessions, devices, and sign-in links secure.

10. International use

If you use Synth Explorer from outside the country where our service providers or infrastructure are located, your information may be transferred to and processed in other jurisdictions.

11. Children

Synth Explorer is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date above and may provide additional notice where appropriate.

13. Contact

If you have questions about this Privacy Policy or a privacy request, contact us at support@synth-explorer.com.